Returns & Warranty Policy
Thank you for purchasing a new iSpyPens.com product(s). We are confident that you’ll be pleased with what you purchased (hereinafter your “pen,” or, more generally, your “Product”). However, if you are dissatisfied or if you discover a defect in your Product, simply review the following returns and warranty policy, and contact us at firstname.lastname@example.org and we will be glad to assist you.
100% Satisfaction Guarantee ("Return Policy")
We are excited for you to try out our products and want you to place your order with 100% confidence. This is why we offer a satisfaction guarantee. Within 7 days of delivery, you may contact our team via phone, email, or live chat to submit your return request. We will do our best to address your concerns, however if we can not adequately do so then we will be more than happy to process a return for you.
The date of delivery is determined by the delivery courier. Rest assured, that even after 7 days we have you covered by our 1-year limited product warranty where you may get your Product replaced if any defects become present.
Kindly note, returns should be sent to our mail box with a valid tracking number at:
107 N. 11th Street #446
Tampa, FL 33602
Kindly note, your refund will exclude any shipping & handling costs and is subject to a 10% restocking fee if it is not returned in its original condition. The restocking fee will be waived if the product is deemed defective.
At the end of the day, we want you to be happy and excited about your order. If we fail to meet these expectations for any reason, please contact us.
365 Day Limited Warranty ("Warranty")
We are committed to delivering a high quality product that you can rely on. Therefore, we offer a Limited Warranty that covers material defects resulting from defective materials or workmanship in the Product you have purchased.
This Warranty is not transferable and covers you only if you (a) are the original purchaser and current owner of the iSpyPens.com product (the “Product”) for which you are seeking recourse under the Warranty and (b) purchased it directly from an authorized iSpyPens.com distribution channel – namely, the website at iSpyPens.com and Amazon.com. The Limited Warranty thus only applies during the period in which the Product is owned and controlled by the original purchaser of that Product. PLEASE RETAIN YOUR PURCHASE RECEIPT SO THAT YOU CAN PRESENT IT TO US IF NECESSARY.
In addition, because we cannot handle international shipping and logistics expenses, your Product must be in the United States at the time you wish to take advantage of the Warranty.
This Warranty is limited to material defects resulting from defective materials or workmanship in the Product you have purchased.
Specifically, this Warranty covers defects provided that they arise or appear in circumstances in which you have handled, maintained, and used the Product only for its intended purpose and have not subjected it to conditions likely to cause deterioration or damage beyond normal wear.
This Warranty for your new iSpyPens products lasts for three hundred and sixty five (365) days from the original date of purchase.
We will repair or replace the defective Product or the defective component(s) of the Product (e.g., the memory card, camera lens, etc. if applicable). In the case of a manufacturing defect in a component of the Product, such as the camera lens, we may elect to repair or replace the component rather than replace the entire Product, and we reserve sole and complete discretion over that election. If we elect to replace the Product or component, we will replace it with the model, version, color, or style available at the time of replacement, which may be different in certain respects than the original. If you wish to replace a defective Product with a more expensive Product, you may be required to pay the difference in price between the original Product and the more expensive Product.
Any repair or replacement will not extend the original period of limited warranty, nor will it constitute the beginning of a new limited warranty period.