Privacy Policy and Terms of Use

Overview

Personal Security Products LLC, doing business as iSpyPens (“iSpyPens,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information when you visit ispypens.com, create an account, make a purchase, contact us, interact with our marketing, or otherwise use our websites and related services (collectively, the “Services”).

This Policy applies to information processed by iSpyPens through the Services. It does not govern recordings created with an iSpyPens device when those recordings remain on the device or are transferred directly to your own computer or storage. iSpyPens devices store recordings locally; we do not receive or access those recordings through the device unless you separately send them to us, such as for customer support. You are responsible for using recording devices lawfully, including obtaining consent where required.

Personal Information We Collect

Information You Provide

Contact information, such as your name, email address, telephone number, shipping address, and billing address.

Account information, such as login credentials and account preferences.

Order and transaction information, such as products purchased, order status, returns, warranty requests, and payment-related details. Payment card information is generally processed by our payment providers rather than stored directly by iSpyPens.

Communications, such as messages submitted through our contact form, emails, reviews, survey responses, and customer-support correspondence.

Content you choose to provide, including any files, images, video, or audio you voluntarily send to customer support.

Information Collected Automatically

When you use the Services, we and our service providers may automatically collect device and usage information, including IP address, browser type, device identifiers, operating system, referring and exit pages, pages viewed, dates and times of access, approximate location derived from IP address, shopping-cart activity, and interactions with emails or advertisements. We may collect this information through cookies, pixels, tags, local storage, and similar technologies.

Information From Other Sources

We may receive information from ecommerce, payment, shipping, fraud-prevention, analytics, advertising, social-media, and customer-support providers; from business partners; and from publicly available sources. If you purchase through a third-party marketplace, that marketplace may provide information needed to fulfill and support your order, and its own privacy policy also applies.

How We Use Personal Information

Provide, operate, maintain, and improve the Services and our products.

Process payments, fulfill and ship orders, provide order updates, manage returns and warranties, and maintain transaction records.

Create and administer customer accounts.

Respond to questions, provide technical support, and communicate with you about the Services.

Personalize content and measure how the Services are used.

Send marketing communications where permitted by law and honor your communication preferences.

Display and measure advertising, including interest-based advertising, where permitted and subject to available choices.

Detect, investigate, and prevent fraud, security incidents, misuse, and violations of our terms.

Comply with legal obligations, enforce agreements, and establish, exercise, or defend legal claims.

Carry out a business transaction, such as a financing, merger, acquisition, reorganization, or sale of assets.

Cookies and Similar Technologies

We use cookies and similar technologies to keep the website functioning, remember preferences and cart contents, understand site performance, and, if enabled, support advertising and measurement. Some cookies are set by third parties. Where required, we ask for consent before using non-essential cookies.

You can control cookies through your browser settings and any cookie-preference tool we make available. Blocking some cookies may affect website functionality. You can also use industry opt-out tools, such as optout.aboutads.info and optout.networkadvertising.org. These choices are browser- and device-specific.

How We Disclose Personal Information

We may disclose personal information to the following categories of recipients:

Service providers that help us host and operate the website, process payments, prevent fraud, fulfill and ship orders, provide customer support, send communications, analyze performance, and deliver advertising.

Ecommerce and platform providers, including Shopify, which may process information under its own privacy terms.

Business and marketing partners when you direct us to share information or when needed for a joint offering.

Professional advisers, auditors, insurers, and financing sources.

Government authorities, courts, regulators, or other parties when disclosure is required by law or reasonably necessary to protect rights, safety, and security.

A buyer, investor, successor, or other relevant party in connection with an actual or proposed corporate transaction.

Other parties with your direction or consent.

We do not disclose personal information for money. Certain uses of cookies or advertising technologies may be considered “sale,” “sharing,” or targeted advertising under some U.S. state privacy laws even when no money changes hands. Where applicable, you may opt out as described below.

Your Choices

Marketing emails. Use the unsubscribe link in a marketing email. We may still send non-promotional messages about your account, orders, or our relationship with you.

Text messages. If we offer marketing texts, reply STOP to opt out. Message and data rates may apply.

Account. You may review or update certain account information by signing in or contacting us.

Cookies and advertising. Use the controls described in Section 4 and any “Your Privacy Choices” link made available on the site.

U.S. State Privacy Rights

Depending on where you live and subject to legal exceptions, you may have the right to request access to, correction of, or deletion of personal information; receive a portable copy; opt out of the sale or sharing of personal information or its use for targeted advertising; limit certain uses of sensitive personal information; and appeal a decision on your request. We will not unlawfully discriminate against you for exercising a privacy right.

To submit a request, email support@ispypens.com with the subject “Privacy Request” or use [PRIVACY REQUEST WEBFORM OR TOLL-FREE NUMBER, IF REQUIRED]. Tell us your state of residence and the right you wish to exercise. We may need to verify your identity before completing a request. An authorized agent may submit a request where permitted, but we may require proof of authorization and identity verification. To appeal a decision, reply to our response and state that you wish to appeal.

If we recognize an opt-out preference signal such as Global Privacy Control and applicable law requires us to honor it, we will treat the signal as a request to opt out for the browser or device sending it. [LAUNCH CHECK: Confirm technical implementation.]

Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including to provide the Services, complete transactions, meet warranty and support obligations, comply with tax, accounting, and legal requirements, resolve disputes, and enforce agreements. Retention periods vary based on the type of information, our relationship with you, legal requirements, and security needs.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for promptly notifying us of suspected unauthorized access.

Children

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we collected such information, we will take reasonable steps to delete it. Parents or guardians may contact us using the information below. We do not knowingly sell or share the personal information of consumers under 16 for cross-context behavioral advertising.

International Users

VeriPen is based in the United States. If you access the Services from another country, your information may be transferred to and processed in the United States and other countries whose data-protection laws may differ from those where you live. Where required, we use appropriate safeguards for international transfers. [LAUNCH CHECK: If VeriPen intentionally markets to the EEA, United Kingdom, Switzerland, or Canada, add the jurisdiction-specific legal bases, controller, representative, complaint, and transfer disclosures required for those markets.]

Third Party Services and Links

The Services may link to third-party websites, platforms, or social networks. Their privacy practices are governed by their own policies, and we are not responsible for their content or privacy practices. Review those policies before providing personal information.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised version and update the effective date. If changes are material, we may provide additional notice as required by law. Your continued use of the Services after the revised Policy takes effect is subject to the updated Policy.

Contact Us

Questions or requests about this Privacy Policy may be sent to:

iSpyPens
Email: support@ispypens.com
Mailing address: 107 N 11th Street, Suite 446, Tampa, FL 33602, United States
Website: www.ispypens.com