Absolutely - we use the exact same technology that the major banks use to keep your information secure. It’s as safe as it could possibly be.
In technical terms, we have an SSL certificate with 128-bit encryption and are Level 1 PCI-DSS compliant.
HOW DOES INTERNATIONAL SHIPPING WORK?
We are proud to ship to over 270 countries. Each country has different taxes, duties, and regulations for importing a product.
As such, we ship all orders using a Delivered-Duties-Unpaid option where our customer needs to pay any taxes, duties, and other fees assessed directly to their customs department.
I HEAR A SLIGHT SHAKING NOISE ON MY PRO X. WHAT IS THAT?
You may have heard recent news stories about exploding batteries. This happens as a result of overheating and is exacerbated when there is insufficient "breathing room" surrounding a lithium-ion battery.
To avoid this issue, we have added room around the battery inside of your device. If you hear a slight shaking noise, this is normal. This is the battery in your pen and it is not the sign of any defect.